Frequently Asked Questions:
Will hearing aids actually improve my ability to hear?
While your hearing aids will not restore your hearing to normal, they should allow you to listen with less effort and improve your hearing in most environments.
What kinds of hearing aids are best for me?
The nature and severity of your hearing loss will play a big role in determining what hearing aid is most appropriate for you. Our certified audiologist have extensive training in fitting hearing aids and will explain your options during your hearing evaluation.
Do I have to buy two hearing aids?
If you have hearing loss in both ears, we almost always recommend a hearing aid for each ear. Using binaural hearing aids will help maximize your benefit from hearing aids and make you a more effective listener. For a more detailed explanation of why two hearing aids are preferable, see Two Ears are Better than One.
What’s the return policy or trial period on the hearing aids and what fees will I encounter if I return the hearing aids?
Total Hearing Solutions offers a 30-day satisfaction period. This 30-day satisfaction period begins on the day your hearing aids are dispensed. You will pay for the hearing aids when you receive them, but you have 30 days to return them if you change your mind. If you do change your mind, you would be reimbursed the total amount except for a $150 per ear nonrefundable dispensing fee.
What kind of post-fitting programs do you provide?
We will set up a two-week post-fitting check and an end-of-trial period post-fitting check to make sure that you are happy with your instruments and how they are functioning. After your initial trial period is over, we recommend coming in to our office every three months. We will clean and check your hearing aid during our walk-in clean and check hours. You can return as needed for adjustments. We offer the most comprehensive healthy hearing program and an annual hearing screen to monitor your hearing loss is included in this.
Can I expect to come back for minor alterations?
Yes. Everyone perceives sound differently and different patients have different hearing needs. In order to fine tune your hearing aids, you will return for your two- and four-week post-fitting checks after you receive your hearing aids. Some patients need more appointments to continue fine-tuning their hearing aids.
Do you provide a written contract or purchase agreement?
Yes. We give you a written purchase agreement when you place your hearing aid order and pay the $150 per hearing aid non-refundable deposit. This purchase agreement indicates the hearing aid you are purchasing and the cost as well as explains our most comprehensive healthy hearing program and the 30-day satisfaction period.
Is there a warranty and who honors the warranty?
You will receive a two-year manufacturers repair warranty and a two-year manufacturer’s loss/damage warranty. This warranty is for the hearing aids, not the office where you purchased the hearing aids, so if you move during that warranty period, the warranty remains valid.
What is the average life span of a hearing aid?
The average life of any hearing aid is five years.
What happens if my hearing aid stops working?
If your hearing aid stops working, check for wax and change the battery. If it is still not working, you can bring it in during our clean and check hours at our Carmel office for the audiology assistant to look at it. If we can’t fix it, we will send it to the manufacturer for repair.
Do you repair them or does someone else and will it cost to have it repaired?
If your hearing aid needs a repair that cannot be fixed in the office, it will be sent to the manufacturer. If it is under a repair warranty, there will be no cost to you unless it is cracked or crushed. In that case, there would be a recase charge). If it is not under warranty, there would be a repair charge which will repair the hearing aid and add a repair warranty back to the hearing aid. Please note that once hearing aids are over five years old, they are repaired at a higher cost and with a shorter repair warranty.
What happens if my hearing changes?
If your hearing changes, your digital hearing aids should be able to be adjusted for your change in hearing.
Does my insurance cover hearing aids?
Medicare and most insurance does not cover hearing aids. However, it is always a good idea to ask your insurance company to see if you do have hearing aid benefits and who can provide hearing aids if you do have coverage.
